Cancellation and Refunds

1. CANCELLATION AND REFUNDS POLICY

1.1 Subscription Cancellation by Client

Clients may cancel their subscription to the Services by providing written notice to MYRIADAI TECHNOLOGIES PRIVATE LIMITED at least 30 calendar days prior to the next billing cycle or requesting a cancellation on the designated client portal if available (if available). For cancellation requests in writing, the notice must be sent to contact@myriadai.ai or through the designated client portal (if available). Upon cancellation, the client will retain access to the Services until the end of the current billing period.

1.2 No Partial Refunds

Fees for the current billing cycle (monthly, quarterly, or annual) are non-refundable. Partial months of service, unused call or messaging credits, or unused service capacity will not be prorated or refunded unless otherwise agreed in writing.

1.3 Early Termination Charges (for Annual Plans)

If the Client terminates an annual plan before the end of the committed term, the Client shall be liable to pay an early termination fee equal to 50% of the remaining contract value, unless otherwise waived in writing by MYRIADAI TECHNOLOGIES PRIVATE LIMITED.

1.4 Cancellation by MYRIADAI TECHNOLOGIES PRIVATE LIMITED

We reserve the right to suspend or cancel your access to the Services for:

• Non-payment beyond 7 days from the due date
• Breach of our Terms of Service, Privacy Policy or applicable law
• Misuse of the Services or unethical practices using AI
• Failure to cooperate during ongoing investigations of complaints or compliance audits
• Any other violation of policy of MYRIADAI TECHNOLOGIES PRIVATE LIMITED by Client

In such cases, the Company reserves its rights to terminate existing accounts, subscriptions, products or other services and no refunds shall be issued.